Donor records are your organization’s relationship institutional memory. When it comes to data systems, I run across two kinds of situations a lot. One is the established community institution with the expensive Customer Relationship Management (CRM) tool — like Raiser’s Edge — that has never bothered to maintain its donor records, let alone taken advantage … read more of The Pitfalls of Choosing Your Organization’s CRM.
Thanks to the wisdom and compassion of Melinda Gates, the Bill and Melinda Gates Foundation has taken a powerful stand for gender equality, making it the centerpiece of their vast global health and development initiatives. This spring, the Foundation unveiled its strategy statement and white paper on gender equality. Acknowledging missed opportunities and harm done … read more of Choice, Voice, Power, Control: The Power of Vision.
“I can’t afford to make a mistake on this next hire, Andrea. It has to be the right person. What should I do?” On hiring the right person, especially in our “data-is-all-powerful” era, advice abounds. Here is mine: Your organization and the environment have not stood still. Be clear what brand of leadership is needed … read more of Casting the Role of Your Next Leader.
Beware the consultant with all the answers. Beware the consultant who agrees with everything you say. Look for someone who helps you explore your assumptions, what you are seeking, and why. For instance, if you want to raise more money, what will that mean? If you need a strategic plan, what will that plan result … read more of Hiring a Consultant.
“We need to [insert the what] in six months.” Raise revenue? Get people aligned and working together? Grow the organization? Hire the perfect new leader? Cultivate a new partner? Whatever “the what” is, you’ve really thought about it. You may have lost sleep over it, fought with your board over it. Your conclusions may be … read more of The Initial Consult.
To blather on smartly is human; to listen is humane. When people think of hiring a consultant, they imagine paying for a smart person to get instant answers. Consultants are not cheap, so what could be wrong with that? When I was a “baby consultant,” I thought of myself as an answer vending machine — … read more of The Listening Difference.
Everything that we are grateful for today began as a dream, even an impossible dream. Thanks to the advances of neuroscience, we know that people are moved by dreams. Martin Luther King did not say from the steps of the Washington Mall “I have a plan.” Thank heavens, no. His dream sparked a narrative that … read more of Change the World in 7 Steps.